Operations

Telecom

Organised, responsive telecom operations focused on your enterprise customers.

Telecom

"Our enterprise customers wait too long, and our teams pass incidents around."

Our team has 15+ years at operators, network vendors and MVNOs: 2G to 5G and Open RAN radio networks, NB-IoT, telecom cloud, product management and service delivery. At an international mobile and IoT operator we designed a new NOC model, redesigned ticket routing (more than 35% fewer misrouted tickets) and rolled out an AI knowledge assistant. We bring this experience to operators, MVNOs and connected businesses.

What we do

NOC operating modelGovernance, RACI, processes, training
Ticket routingRight team, first time
Mobile & IoT supportData, voice, SMS, roaming, eSIM
Enterprise customer managementEscalations, service reviews, SLAs
Radio networks & 5G2G to 5G, Open RAN, NB-IoT, multi-vendor
Telecom product & roadmapFrom business vision to go-live
FAQ

Frequently asked questions

Do you work with MVNOs?

Yes. We know MVNO and IoT operations: provisioning, roaming, quality of service, CDRs and enterprise customer relations.

Can you run our telecom support?

Yes, through our multilingual NOC centres, from level 1 to experts, with SLAs and reporting.

Let's talk about your project.

A 30-minute call is usually enough to know where to start. Reply within one business day.