Multilingual NOC Centres
From level 1 to experts, IT and telecom, in your customers' languages.
The team that watches your services and reacts before your customers are affected.
Monitor around the clock
A NOC (Network Operations Centre) watches your networks, servers, applications and telecom services day and night, using alerting tools.
Detect and respond
As soon as an alert fires or a customer reports a problem, the team opens a ticket, makes a first diagnosis and starts resolution following clear procedures.
Escalate to the right level
Level 1 handles simple requests, level 2 technical issues and level 3 (experts) major incidents, working with your vendors.
Measure and report
Every incident is tracked against guaranteed response times (SLAs). You get clear reports: availability, incidents, resolution times and improvement actions.
"We need skilled support in several languages, without hiring a whole team."
We set up and run network operations centres (NOC) and IT and telecom support centres for you: multilingual service desk, 24/7 monitoring, technical support and experts, with clear SLAs, an ITSM tool and reporting. We can operate it long term or build it and transfer it to you.
What we do
Tools & technologies
Click a tool to see what we can do for you.
Frequently asked questions
What is a NOC?
A NOC (Network Operations Centre) continuously monitors your networks, systems and services, detects incidents, resolves or escalates them, and reports on service quality against SLAs.
Why outsource your NOC?
To get 24/7 monitoring and trained multilingual teams without hiring and managing a full team. You stay in control through SLAs, reports and governance.
Which languages?
French, English, Spanish, Portuguese, Italian, German and other languages to match your markets.
How long to open a centre?
It depends on volume and languages. We propose a phased plan: scoping, hiring, training, go-live and stabilisation.
Let's talk about your project.
A 30-minute call is usually enough to know where to start. Reply within one business day.