Operations

IT Services

Reliable, secure IT run against clear service levels.

IT Services

"Tickets bounce between teams and nobody owns the outcome."

We organise and run your IT: ITSM tools such as ServiceNow or Jira Service Management, 3-level support with SLAs, infrastructure, security and cloud. Our team set up the first central IT department of a five-company group with 1,800+ users.

What we do

ITSM & ServiceNowIncidents, requests, changes, CMDB
Managed IT supportTicketing, 3-level support, SLAs
IT department set-upCentralise IT across companies
InfrastructureServers, network, devices, backup
Security & accessFirewall, VPN, identity management
CloudMicrosoft Azure and Microsoft 365
FAQ

Frequently asked questions

Do you offer support with guaranteed response times?

Yes. We agree SLAs per priority level, with ticketing, monthly reporting and escalation.

Do you work with ServiceNow and Jira?

Yes. Without being partners of these vendors, we are experts in configuring, automating and improving ServiceNow, Jira, Jira Service Management and Confluence: ITSM processes (incidents, requests, changes), workflows, SLAs, dashboards and automations.

Let's talk about your project.

A 30-minute call is usually enough to know where to start. Reply within one business day.