ITSM & supportExpertise, no vendor partnership

ServiceNow

Configuring, automating and improving ServiceNow: incidents, problems, changes, catalogue, CMDB, SLAs and Now Assist.

ServiceNow: Support team with headsets

ServiceNow is the reference platform for IT service management in large organisations. We configure your ITSM processes, structure the CMDB, automate repetitive work and improve what is already in place, including with Now Assist AI, so your teams resolve faster.

What we do

ITSM processesIncidents, problems, changes and requests aligned with ITIL
Catalogue & portalClear forms, approvals and automated fulfilment
CMDBA reliable, up-to-date map of services and dependencies
Automation & AIRouting, escalation, Now Assist, SLAs and dashboards
Contact

Let's talk about your project

Describe your need in a few lines: we reply within one business day.

contact@dreamonit.fr