Method
RACI
RACI matrices: who does the work, who decides, who is consulted and who is informed, for clear roles between teams.
When several teams work together, grey areas are expensive. A RACI matrix clarifies roles for every activity. We have used it to launch a new NOC and reorganise IT departments.
What we do
Activity mappingEvery task, nothing missed
RolesResponsible, accountable, consulted, informed
Sign-offAgreement from each team and management
In practiceBuilt into tools and procedures
Contact
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